💰 Refund & Return Policy
SeliPay is committed to transparency regarding refunds, returns, and cancellations. Please read this policy carefully before making a purchase.
📱 Digital Products Refund Policy
Understanding our refund policy for digital goods and services
⚠️ IMPORTANT - NO REFUND POLICY: Due to the instant delivery and digital nature of our products, all sales are final once the product has been delivered and accessed. By completing your purchase, you acknowledge and agree that you will not be eligible for a refund after the product has been delivered to your account or email address.
Why Digital Products Have Strict Refund Policies: Digital products, including software, digital downloads, licenses, and online services, are delivered instantly and can be accessed, downloaded, or used immediately upon purchase. Once access is granted, the product value has been transferred, making refunds unfeasible in most circumstances.
Refund Processing: Refunds will be done only through the Original Mode of Payment used for the purchase. We do not issue refunds to different cards, bank accounts, or payment methods other than the one used for the original transaction.
Processing Time: Approved refunds will be processed within 7 business days and credited back to your original payment method. Please allow up to 45 days for the refund transfer to be completed and reflected in your account, depending on your financial institution.
✅ Eligible Refund Scenarios
Limited circumstances where refunds may be considered
Duplicate Transactions
Accidental Charges: If you were charged multiple times for the same product due to technical errors, we will refund the duplicate charge(s).
Technical Errors
System Issues: Refunds for payment processing errors, system glitches, or technical failures that prevented proper product delivery.
Non-Delivery
Product Not Received: If the digital product was not delivered to your account or email within 24 hours and our support team cannot resolve the delivery issue.
Unauthorized Purchases
Fraud Protection: Refunds for unauthorized transactions with proper verification and documentation of fraudulent activity.
🚫 Cancellation Policy
Time limits and conditions for order cancellations
24-Hour Cancellation Window: Customers can cancel their order within 24 hours of purchase, provided the digital product has not been accessed, downloaded, or used. Once you have accessed or downloaded the product, cancellations will no longer be accepted.
How to Cancel: To request a cancellation within the 24-hour window, contact our support team immediately at [email protected] with your order number and purchase details.
Cancellation Processing: Approved cancellations will result in refunds made back to the payment solution used initially by the customer. Please allow up to 45 days for the refund transfer to be completed and reflected in your account.
⚠️ NO CANCELLATION AFTER ACCESS: Once you have accessed, downloaded, or used the digital product, the sale becomes final and no cancellations or refunds will be issued. This policy is clearly communicated at checkout to prevent misunderstandings and disputes.
📦 Return & Delivery Policy
Guidelines for returning products (if applicable)
7-Day Return Window: We accept returns within 7 days of receipt, only if the product delivery packaging has not been opened, or if the products are damaged or the wrong product was delivered.
Return Conditions: We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. If all these conditions are met, please notify us immediately and return the box in its original packaging.
Replacement or Refund: In instances of damaged or wrong products, we will endeavor to send you another product or refund the payment through the original payment method.
Return Shipping: Please ship your products back to us using a registered courier service with tracking. Once we receive and verify the returned product meets all conditions, we will issue a full refund.
⚠️ Important Return Restrictions:
- We reserve the right to refuse any returned shipments if the product has been used, opened, or tampered with
- Shipping & Handling fees are non-refundable
- Customer is responsible for return shipping costs unless the product was defective or incorrect
- Products must be returned in original condition with all accessories and documentation
📋 How to Request a Refund
Step-by-step process for submitting refund requests
Step 1: Contact Support
Email [email protected] with your order number, purchase date, and reason for refund request.
Step 2: Provide Details
Include clear documentation of the issue, screenshots if applicable, and any relevant transaction information.
Step 3: Review Process
Our team will review your request within 7 business days and determine eligibility based on our policy.
Step 4: Resolution
If approved, refund will be processed to your original payment method. If denied, we'll provide a detailed explanation.
⚖️ Legal Terms & Jurisdiction
Governing Law
UAE Jurisdiction: Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
Fraud Protection
Permanent Bans: Fraudulent disputes or chargebacks will result in a permanent ban from our services and may be reported to relevant authorities.
🎧 Getting Support
Before requesting a refund, please contact our support team for assistance
🎧Contact First
If you have issues, please contact us before requesting a refund by opening a support ticket at [email protected]
⏰Response Time
All refund requests and support tickets are responded to within 7 business days of submission.
📋Documentation Required
Please provide clear details about your issue including order number, product name, and specific problem encountered.
🤝Fair Resolution
Our team is committed to finding fair solutions for legitimate technical issues and service problems.
Need Help with a Refund Request?
Our support team is here to assist with any refund requests or questions about our digital products and services policy.
📧 Contact Support Team